Frequently asked questions
Clear answers before you call.
If your question is not here, call us. We would rather give you a straight answer than make you guess.
Good to know
The basics, made clear.
Do I need a referral?
You do not need a referral to contact Omni Physio. [CONFIRM THIS APPLIES TO EACH SERVICE AND INSURANCE SITUATION BEFORE PUBLISHING.]
What should I expect on my first visit?
Your first visit is a chance to talk about what has been happening, ask questions, and understand the available options. Your provider will explain the assessment and any recommended next steps. [ADD SERVICE-SPECIFIC PREPARATION ONLY AFTER EACH PROVIDER APPROVES IT.]
Do you offer direct billing?
[CONFIRM INSURERS AND PROCESS.] We will be happy to explain whether direct billing is available for your visit and what information you will need.
I was in a motor-vehicle accident. Can you help?
[PUBLISH ONLY WHEN OMNI'S MVA PROCESS IS ACTIVE.] Call us to discuss your situation and the information needed to get started.
Not sure where to start?
Call us.
You do not need to know which service to ask for. Tell us what is going on, and we will help you understand the next step.
25 Millard Ave W, Unit 1E
Newmarket, ON L3Y 7R6
Phone
[PLACEHOLDER: phone]
Hours
[PLACEHOLDER: clinic hours]